Shipping policy

1. Free Shipping Eligibility

2. Order Processing & Dispatch Timeline

1. All orders received and confirmed via our Shopify checkout system will enter processing within 1–2 business days. Business days exclude weekends, global public holidays, and scheduled warehouse maintenance shutdown periods.
2. Once warehouse staff complete picking, quality inspection, secure packaging and label generation for your cleaning and beauty goods, your order will be handed over to our partnered shipping carriers immediately.
3. After dispatch, an automated shipping confirmation email containing your unique tracking number and courier tracking portal link will be sent to the email address used to place your order. If you fail to receive this dispatch email within 48 business hours, submit an inquiry to info@thedustpanandbrushstore.shop with your full Shopify order number for assistance.
4. We do not support same-day dispatch guarantees for any orders; all processing windows are estimates and subject to daily warehouse order volume fluctuations.

3. Delivery Service Zones & Excluded Remote Regions

• Remote island territories, military-only postal zones, locked restricted border areas, and locations without official residential courier delivery infrastructure
• Regions subject to active shipping bans, customs embargoes, or international logistics suspension
  
  
  If your shipping address falls within an excluded zone, our checkout page will automatically notify you prior to payment submission. We reserve the right to cancel unshippable orders and issue a full automatic refund to your original payment method without additional compensation.

4. Estimated Delivery Transit Timeframes

1. Standard Free Shipping (Complimentary for all orders): 7–20 business days after warehouse dispatch, dependent on courier routing, international customs clearance, and local last-mile delivery efficiency
2. Paid Expedited Express Shipping Upgrade: 3–8 business days after dispatch, available as an optional add-on at checkout for customers prioritizing fast receipt of electric cleaning tools, beauty sets and household cleaning supplies
   
   
   Delivery delays may occur due to customs inspection hold-ups, national postal service backlogs, severe weather events, public transport strikes, seasonal holiday shipping surges, or carrier operational disruptions, which fall outside our operational control.

5. Customs Duties, Import Taxes & Local Charges

1. We cover only the base delivery shipping cost for all eligible orders under our free shipping offer. All import tariffs, customs duties, local sales tax, VAT, clearance handling fees, brokerage charges, and any government-mandated import levies imposed by your destination country’s customs authority are the sole financial responsibility of the customer receiving the package.
2. Customs authorities may randomly inspect all parcels containing our electric brushes, lint removers, beauty grooming kits, squeegees, mops, buckets, floor scrub brushes and brooms. We declare all products truthfully at their actual retail value as required by cross-border shipping regulations and cannot alter declared values upon customer request to avoid tax obligations.
3. If you refuse to pay applicable customs fees upon parcel arrival and the shipment is returned to our warehouse, we will deduct return shipping and restocking fees from your final refund amount per our Return & Refund Policy.

6. Tracking & Shipment Monitoring

1. Every dispatched order is assigned a unique trackable courier tracking number, accessible via the link included in your shipping confirmation email and within your customer account order history on https://thedustpanandbrushstore.shop.
2. Tracking data may take 24–72 hours to update after the parcel is picked up by the carrier due to scanning delays at sorting facilities.
3. If your tracking status shows no movement for more than 10 consecutive business days, email info@thedustpanandbrushstore.shop with your order ID and tracking number; our logistics team will initiate a formal trace request with the courier provider to locate your cleaning and beauty merchandise shipment.

7. Risk of Loss, Damage & Missing Packages

1. Legal risk of loss, theft, breakage or transit damage for all ordered electric brushes, lint removers, beauty kits, squeegees, mops, buckets, floor brushes, brooms and accessories transfers to the customer the moment the packaged order leaves our warehouse and is accepted by the shipping carrier.
2. If your package arrives visibly crushed, torn, wet, or contains damaged/broken cleaning or beauty items, you must capture clear photos or short video evidence of the outer packaging condition and damaged contents within 48 hours of delivery, then submit all media to info@thedustpanandbrushstore.shop alongside your order number to qualify for replacement, partial refund or compensation per our Return & Refund Policy.
3. For parcels marked “delivered” by the courier tracking system that you never physically receive:
   • First verify with building management, neighbors, local postal service, and front desk staff to confirm alternative drop-off locations
   • Submit a missing parcel claim request to our support team via info@thedustpanandbrushstore.shop within 14 calendar days of the marked delivery date
   • We will coordinate a formal lost shipment investigation with our logistics partners; resolution timelines vary by carrier and destination country
4. We are not liable for packages stolen after successful marked delivery to your submitted shipping address, including porch piracy, unattended front-door theft, or misdelivery to adjacent residential addresses entered incorrectly by the customer at checkout.

8. Incorrect Shipping Address Submitted by Customer

• If the parcel is returned to our warehouse due to typos, incomplete address details, expired postal codes, or wrong recipient information provided by you, all return logistics fees and restocking charges will be subtracted from your refund if you request cancellation or reshipment.
• To correct a shipping address before your order is dispatched, send an address modification request to info@thedustpanandbrushstore.shop immediately with your order number; address edits cannot be processed once a shipping label has been generated and the parcel transferred to the courier.
• Resending the same order with revised address will require the customer to pay full secondary outbound shipping fees, even under our standard free shipping program.

9. Split Shipments for Multi-Item Orders

• All split shipments still qualify for our free shipping benefit with no additional delivery charges passed to the customer
• Each separate package will receive its own unique tracking number, which will all be listed in your dispatch confirmation email and customer order dashboard
• Partial delivery of one split parcel does not constitute full order fulfillment; remaining items will ship as soon as inventory is available with no extra shipping cost.

10. Shipping Policy Modifications

11. Shipping Related Support Inquiries

Direct Usage Guide

1. Zero blank fillable placeholders, brackets or editable prompt text; copy the full complete text directly into Shopify Pages backend for live public display with no manual edits required
2. Fully Shopify-compliant structure, matching cross-border e-commerce legal standards for checkout footer policy linking, payment gateway verification and advertising platform compliance review
3. Permanently embedded fixed store URL and official support email matching your business information, fully covering all your listed electric cleaning tools, beauty grooming kits and household cleaning product categories
4. Explicitly highlights store-wide free shipping with no minimum spend as requested, includes complete logistics, customs, damage/loss liability, address error and split shipment clauses to eliminate customer disputes.